Pinnacle Mental Health PLLC.

Effective Date: April 1^st, 2025

Pinnacle Mental Health PLLC (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals who visit our website and receive our services. This Privacy Policy explains how we collect, use, and safeguard personal information. By using our website or services, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

• Personal Information: Name, phone number, email address, mailing address, date of birth, and other information you voluntarily provide (such as when filling out a contact form or requesting an appointment).
• Health Information: Any medical or mental health details you provide to us, which are protected under HIPAA (Health Insurance Portability and Accountability Act).
• Technical Information: Non-identifiable data such as IP address, browser type, operating system, and website usage patterns (collected through cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Provide and manage mental health services
• Respond to inquiries and appointment requests
• Communicate important updates about your care
• Improve our website and services
• Maintain legal and regulatory compliance
• We do not sell, rent, or trade your personal information to third parties.

3. Confidentiality and HIPAA Compliance

All health-related information you share with Pinnacle Mental Health, is treated as Protected Health Information (PHI) and safeguarded under HIPAA regulations. We follow strict administrative, physical, and technical safeguards to ensure the privacy and security of your information.

4. Sharing of Information

We may share personal information only in the following circumstances:

• With your consent
• With healthcare providers or insurers for treatment, billing, or care coordination (as permitted by HIPAA)
• As required by law, court order, or government regulations
• To prevent a serious threat to health or safety, as legally permitted

5. Data Security

We use secure technology and encryption to protect personal and health information. While no system is 100% secure, we implement best practices to safeguard your data against unauthorized access, alteration, or disclosure.

6. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve functionality and user experience. These tools collect non-identifiable information and do not reveal your personal identity. You can disable cookies in your browser settings if you prefer.

7. Your Rights

As a client, you have the right to:

• Access and request a copy of your health records
• Request corrections to inaccurate information
• Restrict certain uses or disclosures of your information
• File a complaint if you believe your privacy rights have been violated

8. Third-Party Links

Our website may contain links to external websites. Pinnacle Mental Health PLLC is not responsible for the privacy practices or content of third-party websites.

Links and third-party sites

• Specific rules often govern how other websites can link to the provider’s site, including how the link must be displayed.
• The provider is typically not liable for claims arising from a user’s use of or inability to use the website, including links to other sites

9. Permitted use

You agree to use the Site only for lawful purposes. You are prohibited from:

• Using the Site for any fraudulent or unlawful activity.
• Posting or transmitting any material that is abusive, defamatory, harassing, obscene, or otherwise objectionable
• Infringing on the intellectual property rights of Pinnacle Mental Health PLLC or any third party.
• Attempting to gain unauthorized access to any part of the Site or its underlying systems

10. Intellectual property

All content on this Site, including text, graphics, logos, images, and other materials, is the property of Pinnacle Mental Health PLLC and is protected by copyright and other intellectual property laws. You may not modify, publish, transmit, create derivative works from, or in any way exploit any of the content, in whole or in part, without prior written permission.

11. Limitation of liability

To the fullest extent permitted by law, Pinnacle Mental Health PLLC, its officers, and its employees, will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damage resulting from your use of, or inability to use, the Site or its content.

12. Governing law

These Terms and Conditions will be governed by and construed in accordance with the laws of the state where Pinnacle Mental Health PLLC is incorporated, without regard to its conflict of law provisions.

13. Applicable law and jurisdiction

The website’s terms are governed by the laws of a specific state, and users consent to that state’s jurisdiction for any legal matters related to website use.

14. User-submitted information

• Users are responsible for ensuring the accuracy of any information they provide and for maintaining the security of their identifying information.
• Feedback or suggestions submitted by a user may grant the provider the right to use or develop those ideas royalty-free

15. No substitute for professional medical advice

• Website information is for general use and is not a replacement for care and counselling from a qualified professional clinician familiar with your individual health needs.
• The use of the website does not create a clinician-patient relationship. A clinician-patient relationship is established only upon the completion and signing of all required documents and a formal agreement for treatment.

16. Updates to this Terms & Conditions/Privacy Policy

We may update this Terms & Conditions/ Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Terms & Conditions/Privacy Policy or your privacy rights, please contact us:

Pinnacle Mental Health PLLC.

admin@pinnaclementalhealthpllc.com