Questions We Often Get (FAQs)
Starting with a new mental health practice brings natural questions. Here are answers to the most commonly asked questions about how we work, so you can feel clear and informed from the very start.
1. What services do you provide?
We provide psychiatric evaluations, medication management, and therapy for individuals, couples, and families. This includes specialized support for teens, crisis management, and wellness counseling.
2. Who can receive services at your practice?
Our services are available to adults, adolescents (teens), and college students. We help people dealing with anxiety, depression, ADHD, trauma, and other mental health concerns.
3. Do you accept insurance, and what are the payment options?
We accept a variety of insurance plans. For clients without insurance, we offer flexible self-pay options to make mental health care accessible.
4. How can I schedule an appointment?
You can schedule by visiting our online portal or calling our office at (603) 803-4005. We offer both in-person and telehealth appointments.
5. What should I expect during my initial visit?
Your first visit is a 60-minute comprehensive evaluation. We’ll talk about what brings you in, your history, and your goals to create a personalized care plan together.
6. Are your providers licensed and qualified?
Yes. Pinnacle Mental Health is led by Janet Baidoo, a board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) licensed in New Hampshire and Massachusetts.
7. How is patient confidentiality protected?
Your privacy is a top priority. We follow all HIPAA regulations using secure systems to ensure your personal health information is kept private.
8. Do you provide in-person and telehealth services?
Yes. You can choose to visit our Nashua office or connect via secure telehealth sessions, which are available to clients in New Hampshire.
9. How long will I need to be in treatment?
The duration of treatment depends on your personal goals. Some people benefit from short-term support, while others may prefer ongoing care. We will discuss this openly.
10. How do I know if Pinnacle Mental Health is the right fit for me?
If you are looking for direct, collaborative, and evidence-based psychiatric care with clear communication, we encourage you to schedule an introductory call to see if it feels right.
